Privacy policy
Last updated: September 2026.
Data we collect
We collect the information needed to process orders and atelier accounts: name, phone, email, delivery address, and order history. Workshop accounts may also include a business name.
How we use data
Data is used to fulfil orders, contact you about delivery, manage workshop accounts, prevent fraud, and improve the service.
Sharing
We share delivery details with our courier partner to ship parcels. We do not sell personal data. Hosting, email and SMS providers process data only on our instructions.
Retention
Order and account data is kept for as long as needed for legal, accounting and after-sales purposes, then deleted or anonymised.
Your rights
You may request access, correction or deletion of your personal data by contacting us. Some data must be kept when required by law.
Contact
Privacy requests: contact Wakil by phone at 0555 04 02 93 or via the complaint form on the site.